NHTSA Complaint #11629123 — 2010 FORD FUSION

On [XXX] my car exhibited a problem where the brake pedal was mushy and had to be pushed half way down to stop the vehicle. It felt very unsafe as it happened suddenly and stayed like that. Since I felt unsafe, I took it to my nearest mechanic local shop. He told me that it can be a Master Cylinder issue first and then the HCL. I looked online and found an old recall on Ford fusions 2006-2010 model with recall number 19S54 (DOT Brake Fluid and Anti-Lock Brake System Function). I checked my VIN and there was no recall for my vehicle. It was strange since my vehicle build day was very close to the date mentioned on the recall. On 12/4/2024 at 7:45 AM PST (10:45 EST), I called Ford Dealer (Colley Ford Service) and described the issue and told them about the recall. They did some research and told me my vehicle is NOT covered. On 12/4/2024 at 8:00 and 8:30 AM PST (11:30 EST), I called the customer relations at Ford. They provided the same response and told me that no recall is on my vehicle based on my VIN. That was a bit frustrating given that my vehicle was showing very similar issue and as safety concern. I also discussed this recall with my mechanic. I told my mechanic to go ahead with the repairs he believes is appropriate for my car to ensure my safety. My mechanic inspected it and told me that its either a Master Cylinder problem or the Hydraulic Brake Control Unit (HCU) or both. He first changed the Master Cylinder and flushed Brakes with DOT 4 Ford recommended. That did not fix the issue. Next, he changed the HCU and that fixed the problem. To me, this indicates that with high probability, my vehicle exhibited same problem as what it was shown within the recall notice. I need this to be investigated and I need Ford to be accountable for this issue and pay for my repair expenses as my car has a very close build date and is from the same plant and is a Fusion. I have uploaded a picture of the bill I paid the recall sample. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC