NHTSA Complaint #11629097 — 2014 HYUNDAI SONATA

The vehicle suddenly spiked in RPMs, and suffered from a rattling noise. The following day after taking it to a known skilled service location, they advised to contact the dealership due to two open recalls. They found zero oil in the vehicle as well as issues with the valve seals. They then put the blame on the customer and did not acknowledge the engine recall that states clear problems with oil and engine valves resulting in a loss of oil and a failure in monitoring systems. At no time did the oil light show on the dash and there was no oil in the driveway where the vehicle has been parked. They advised us to contact the company for assistance. After doing so, the dealership, and Hyundai themselves have refused to acknowledge the engine issues or repair the car under the two known open recalls. We have spoke with reps from both the dealership and the company an have received no assistance in reclaiming confidence in the vehicle or Hyundai as a whole. This happened in September 2024 and there is no resolution in sight here in December. How a customer can be expected to repair at their own cost during a known recall with a class action lawsuit is ludicrous.