NHTSA Complaint #11629080 — 2022 FORD ESCAPE

April 2024 - While driving to work, I stopped at a stop sign. When I went to turn, the car went into neutral. I had to turn the car off and restart before I could change the gears. I took it to the dealer who stated they could not get the vehicle to replicate what happened and to keep eye on it. November 22, 2024 on my way home as I was exiting off the highway, the vehicle starting lunging then shifted into neutral on its own. I was able to stop and put it back into drive. When I tried to drive, it went back into neutral and started lunging forward. I could not get it back into drive but was able to go in neutral 5 mph and made it home. Once in the driveway, I tried to backup and it would not reverse. I turned off the vehicle and restarted it several times and was able to back up then drove straight to the dealer. They did a diagnostic and said the transmission needed replaced. This should not happen on a 2 year old vehicle. I noticed on your website 9 recalls for 2022 Ford Escapes. The only recall I received was for the doors. I took my vehicle in to have those fixed and those have been on backorder since April. My driver's side has only 1 hinge holding it on. I pray it doesn't fall off while driving.