NHTSA Complaint #11629035 — 2019 KIA SORENTO

The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to a dealer four times where an unknown diagnosis was provided and the vehicle was repaired four times with unknown parts, but the failure persisted. Additionally, the contact stated that while driving at approximately 45 MPH, the vehicle jolted forward, shuddered, and lost motive power. The check engine warning light was flashing. The vehicle was taken to a dealer where it was diagnosed that the cylinder #2 valve was burned and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 101,000.