NHTSA Complaint #11628817 — 2021 MERCEDES-BENZ GLC 300

The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that while driving at low speeds, the vehicle lost motive power struggling to produce enough power to propel itself on a slight incline. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign 23V880000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure; a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 80,000.