NHTSA Complaint #11559715 — 2021 MERCEDES-BENZ GLC 300

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11559715
Vehicle 2021 MERCEDES-BENZ GLC 300
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

This is the 3rd incidence of this issue (July, Oct, Dec), but we have been advised that a software update is not yet available from the manufacturer. In all instances, we were travelling at a normal rate of in-city traffic (30-45 mph) and all of sudden the vehicle will not accelerate above 25 mph regardless of the position of the throttle. My dealer, Mercedes Benz of Tampa, advises that the problem can only be corrected permanently with a "software update" which is not yet available. This is a major safety issue, especially on the highway, as the vehicle could suddenly and unexpectedly be unable to accelerate, in fact, decelerates at random times without warning.

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