NHTSA Complaint #11628663 — 2016 TESLA MODEL X

The contact owns a 2016 Tesla Model X. The contact stated that while stopped at a red light and activating the air conditioning, the computer system was stuck or frozen for a moment. The contact stated that the vehicle restarted independently, and the computer was buffering when the light turned green, and the vehicle hesitated before responding and driving as needed. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.