NHTSA Complaint #11628340 — 2015 VOLVO S60

Requesting reimbursement from Volvo Cars USA for a known defect in the engine’s piston rings. This defect has resulted in excessive oil consumption and necessitated costly repairs. Volvo reached a legal settlement in May 2023 regarding this defect—which affects the piston rings, pistons, and/or piston heads in certain 2013–2016 models. I never received a recall notice or any communication from the company informing me of the issue and the extension of warranty for my car. Had I received a letter before the expiration of the 8-year extended warranty, I would have had the opportunity to have the oil consumption test performed and the piston ring repair completed, all at no cost to me per Volvo quality notice P10207. Vehicle: •Year/Model: 2015.5 Volvo S60, VIN [XXX] •Current Mileage: 92,850 •Purchase: Purchased new in 2015 from Volvo of Princeton, NJ (Princeton Volvo) and delivered at the factory in Gothenburg, Sweden May 2023 then shipped to Princeton Volvo in July 2023. •Maintenance History: The vehicle has been consistently serviced at either the Princeton Volvo dealership or at a local AAA-approved repair center. Defect Timeline (for details and costs incurred see full letter attached) 1.[XXX] (47,044 miles): “low oil” light came on. 2.April 2019–November 2024: oil additions needed each 750 to 1,000 miles. 3.September 01, 2023: Replaced oil trap. 4.January 8, 2024 (83,582 miles): Stage 1 oil consumption test. 5. January 29, 2024: Failed stage 2 of oil consumption test. Needed piston ring repair. 6.January – June 2024: Volvo Princeton and Volvo USA refused to cover full costs of repair. 7. November 2024: Piston rings replaced. Total Costs Incurred to Date: $1,431.68 Total Costs Incurred and Anticipated Costs: $2,065.68 I respectfully request full reimbursement from Volvo Cars USA for expenses incurred and anticipated due to this issue, totaling $2,065.68. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)