NHTSA Complaint #11628251 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that the vehicle was slowly losing coolant, and there was no indication of the location of the leak. While the contact’s son was driving at an undisclosed speed, the low coolant warning light illuminated. The contact's son refilled the coolant reservoir. The warning light went off and the vehicle stalled. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to an independent mechanic who determined there was coolant in the cylinder and the engine needed to be replaced. The low coolant indicator was not working properly. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,040.