NHTSA Complaint #11628123 — 2020 DODGE JOURNEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11628123
Vehicle 2020 DODGE JOURNEY
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.

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