NHTSA Complaint #11628051 — 2020 KIA SORENTO

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11628051
Vehicle 2020 KIA SORENTO
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

We bought a brand new 2020 Kia Sorento on [XXX]. A little after a year we started to notice noises from the wheel hubs. Kia has replaced the tires thinking that was the problem, but it failed to be fixed. We have replaced Rotors, wheels, hubs and bearings but the problem persists. The last facility that replaced all 4-wheel hub bearings assembly said that since we have brought the vehicle to 4 different locations and the problem persist that we should write a complaint to nhtsa.gov. We feel unsafe to drive the kia due to the noise which is very loud. There are no warning lights on in the vehicle. The car is available for inspection upon request. We don't know what else to do or where to go from here since not even the Kia dealer has been able to correct the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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