NHTSA Complaint #11627767 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while the vehicle was parked and refilling the coolant reservoir, the coolant leaked onto the ground underneath the vehicle. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The heater hose was replaced; however, the failure reoccurred. In addition, the vehicle was consuming an excessive amount of coolant. The coolant reservoir was refilled and leaked out unto the ground. The contact stated that the message “Vehicle in Protection Mode” was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000.