NHTSA Complaint #11627707 — 2017 TOYOTA PRIUS

The contact owns a 2017 Toyota Prius. The contact stated while the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed. The accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the vehicle stalled and jerked. The vehicle was driven to the residence. The contact stated that the battery indicator did not look as if the battery was charging. The contact stated that the vehicle was taken to two independent mechanics; however, the failure was not duplicated. In addition, the vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had become persistent. The contact stated that during one failure his wife was driving, and the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic however, the failure was not duplicated. In addition, the contact stated that during one failure, the excessive acceleration warning light illuminated. The contact had not depressed the accelerator pedal during the failure. The manufacturer was made aware of the failure and a case was filed. The contact was informed that no assistance was available. The failure mileage was approximately 68,000.