NHTSA Complaint #11627220 — 2025 HYUNDAI TUCSON

We purchased a brand new 2025 Hyundai Tucson from Earnhardt Hyundai North Scottsdale on October 26, 2024. We brought the car home and while it was parked facing the afternoon sun, we noticed that the entire windshield was speckled with thousands or more spots that greatly reduced the visibility. It was difficult to see through the windshield. We also noticed the same defect on the other windows, however, not as bad. We contacted the dealership and subsequently brought it into their service center for inspection. They confirmed the visibility defect and ordered a new factory replacement windshield and installed it. The replacement windshield, while not perfectly clear of spots, was acceptable for safe driving. The original windshield had such poor visibility in certain conditions that it would be hard to see anything, which would be hazardous while driving. We took possession of the car after the windshield replacement was completed but still feel that the spots on the other windows are a manufacturing defect but do not necessarily create a hazard. Along with employees of Earnhardt dealership, we looked at other brand new 2025 Hyundai vehicles of varying makes and models and observed the same windshield defect in many of the cars we looked at on their sales lot. This does not appear to be an isolated incident, but the dealership said that we were the first customers to bring it to their attention. We feel that knowing there are other cars on the road with diminished visibility that means drivers of those vehicles may not even be aware until conditions prevent them from seeing the road and their surroundings.