NHTSA Complaint #11627124 — 2024 KIA EV9

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11627124
Vehicle	2024 KIA EV9
Component	UNKNOWN OR OTHER
Date of Incident	November 23, 2024
Date Filed	November 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.

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