NHTSA Complaint #11626971 — 2014 FORD FUSION

Since around 2020 / 2021 the vehicle rear-view camera has been malfunctioning. The screen can go blank or show an error message intermittently while in use, often moments after the vehicle starts to move, making continued immediate movement dangerous for the driver or pedistrians. The video feed sometimes works, sometimes shows an error message to contact the dealer. Sometimes the feed flashes back and forth intermittently working and showing a black sreen, every few seconds. Sometimes the video feed is flipped horizontally, showing the usually left side of the video on the right and vice-a-versa. This particular failure caused vertigo and was extremely hard to ignore, making it difficult to continue parking the car. I contacted the dealership and was told an approximate $1300 was required to fix the intermittent camera functioning, when it had worked for 8 years and was still intermittently working - it would seem a software problem introduced by an firmware update, if I was to assess the situation. no police report was filed, confirming. I called my local dealership more recently and asked about fixing it under relation to one of the many Ford truck related backup camera recalls and somehow my camera / car are not part of the recall, so I was instructed to contact the nhtsa to have my complaint added. I suspect because it is a lower volume car, the exact model is liikey not to show many vehciles with this problem. The corporate Ford customer service rep was very nice, but unable to grant permission for my car to be fixed by a dealer at reduced cost. Please add this to the Ford recalls of late or open a new relating recall. Thank you for your time.