NHTSA Complaint #11626843 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to vibrate with the "Engine Fault" message displayed. The contact stated that the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 110,000.