NHTSA Complaint #11626836 — 2019 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11626836
Vehicle 2019 FORD EXPLORER
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

2019 Ford Explorer XLT with FWD Transaxle transmission and 46,107 miles on odometer, purchased in November 2018 and now 5 years old this month. Way too early for a transmission failure to occur. Normally drive the posted speed limit unless changes in the traffic patterns slower or a little faster.8 Heard a noise from left front wheel area when accelerating and slowing/re-accelerating in traffic. Extended service plan expired (5 year, 60,000 miles, Nov 2018-Nov 2023). Took car to local garage, did a test drive and checked by mechanic. It was determined that problem came from transmission. There have been NO warning lamps, messages, etc. prior to me noticing the problem and nothing since mechanic checked the vehicle. Sounded like the right front wheel area made a noise when turning around in a parking lot this morning. Mechanic estimated cost to repair with parts, labor, etc., will be $6,245.90 out of pocket.

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