NHTSA Complaint #11626749 — 2023 FORD F-350 SD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11626749
Vehicle 2023 FORD F-350 SD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

My dash and head unit intermittently powers down then reboots both while I am parked and driving. It also gives a message saying it may not start up or something about low power mode, front camera error and pro assist error. I purchased my vehicle in Mar 2024 and it started around 3K miles. I've reached out to several dealerships about getting it repaired since it's under warranty and they can't even diagnose it without keeping my vehicles for days with no guarantee of any timelines. Since it need my vehicle for work and none of them will provide loners or rentals haven't been able to get the problem remedied. For some reason they need to hold on to my vehicle for days until they can even diagnose it and I can't make an appointment just to drop it off when there is a bay open. I reached out to Ford directly to see if I can get them to cover a rental car and they refused. I also asked if I can take it outside of the Ford service network because I can get it serviced faster and they said no since it is standard warranty. So I'm held hostage forced to use their service when they can't provide service timely. I have more pictures and videos as evidence.

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