NHTSA Complaint #11626206 — 2019 FORD RANGER

Transmission 10R80, 10 speed. Had HARD shifting, 1st to 2nd gear, excessive engine RPM in 1st gear then dropping hard into 2nd causing tire squawk. Hesitation in power after hard shift causing loss of acceleration, dangerous in heavy traffic. No warning lights and no fault codes produced. Warranty time period expired mid June 2024. Mileage at 52236 was under 60000 limit. Ford dealership refused to cover any costs. Complaints filed with Ford Motor Company twice. Corp refused any support or compensation. Vehicle was taken to independent Certified Mechanic who verified the problems. Mechanic followed Ford Technical Bulletins to make repairs. Three separate steps in the repair process produced no favorable results. Transmission had to be removed and rebuilt with Ford factory OEM parts. Several parts replaced were of new design, indicating Ford knows of the problems and is attempting to redesign the transmission, but NOT supporting customers out of warranty. Since this was our only vehicle a rental was needed for two weeks while the repair process was followed per Ford Technical Bulletins. Total cost of repairs $7301.82 for vehicle 2 months out of warranty with less than 53000 miles. Also having problems with the Sync System that the dealership also refused to even test at no charge. Since we did not feel safe with this vehicle, nor did it seem reliable, we traded the truck in for a Nissan. We are seeking reimbursement for all costs of repairs and rental cars. Ford needs to issue a recall and reimburse customers regardless of miles and warranty expirations. I have receipts for all expenditures and all parts removed and replaced on/in the transmission. Documents can be supplied upon request.