NHTSA Complaint #11626187 — 2016 FORD EXPEDITION

The contact owns a 2016 Ford Expedition. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. The contact stated that the failure recurred while driving from a complete stop and while coming to a stop. The contact also stated that the vehicle was experiencing rough idling. Additionally, the contact stated while driving at approximately 35 MPH, the vehicle inadvertently stalled. The check engine warning light was illuminated. The vehicle was taken to P&B Auto Repair Shop, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 128,000.