NHTSA Complaint #11625960 — 2024 TESLA MODEL Y

Subject: Urgent Safety Concern and Request for Immediate Resolution – Cracked Sunroof on Tesla Model Y 2024 To Whom It May Concern, My name is [XXX] , a United States citizen and resident of Florida. I am writing to formally express my deep concern and dissatisfaction regarding a significant safety issue with my Tesla Model Y 2024, which I purchased directly through Tesla’s official website. To date, my vehicle has never been involved in any accident and has been consistently stored in a secure garage, ensuring that it remains free from external damage. Issue Description: Recently, I discovered that the glassroof of my Tesla Model Y has developed noticeable cracks.This issue is perplexing and unacceptable, especially considering the vehicle has not been subjected to any conditions that could cause such damage. The sudden appearance of these cracks suggests a potential manufacturing defect or poor assembly quality, both of which are serious concerns for vehicle safety and integrity. Previous Communication: Upon discovering the issue, I promptly contacted Tesla Service to report the problem and seek assistance. Unfortunately, my claim was denied without a satisfactory explanation or resolution. This denial not only exacerbates my frustration but also raises significant concerns about the quality control and customer support standards upheld by Tesla. Safety Concerns: A cracked roof compromises the structural integrity of the vehicle and poses substantial safety risks to me and my passengers. glassroof malfunctions can lead to unexpected failures, potentially resulting in accidents or injury. Additionally, the aesthetic damage detracts from the overall value and appeal of the vehicle. Request for Immediate Action: Given the severity of this issue, I respectfully request the following: Immediate Investigation: A thorough investigation into the cause of the glassroof cracks, including a detailed assessment of potential manufacturing defects or assembly INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM