NHTSA Complaint #11625900 — 2021 VOLKSWAGEN JETTA

Went in for service appointment at 27000 miles. I was told rear brake pads needed replacing. Upon questioning this as I have NEVER had to replace a set of brake pads with such little miles, and I am not a hard braker, the service advisor stated that VW extended to warranty for the brake pads to 2 years, 24,000 miles. VW claims to have lower cost maintance than other car brands. They also never sent me a notice on this brake issue, and they are supposed to perform a multi-point inspection with each service appointment, which they failed to do at my prior service appointment or else this issue would have been caught and remedied. The brakes have been working as normal, making no noise. I would have not known they were worn down to 1mm like the service advisor told me until it resulted in catastrophic failure leading to a crash and possibly death.