NHTSA Complaint #11605360 — 2021 VOLKSWAGEN JETTA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11605360
Vehicle	2021 VOLKSWAGEN JETTA
Component	SERVICE BRAKES
Date of Incident	July 23, 2024
Date Filed	July 30, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Vehicle was brought in for 30k miles service with vibration during braking. Under inspection the dealership condemned all the brake rotors and pads (on 4 corners). The technician associated this failure to "temperature" pointing at radial marks on the rotors. This is clearly incorrect as the marks on the rotor are corrosion marks, including a corrosion ring around the central area of the disk. VW has already extended the warranty on the rear brakes for a known issue with premature failure of the brakes. Upon calling VW corporate they refused to extend the warranty or analyze the case again.

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