NHTSA Complaint #11625899 — 2021 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11625899
Vehicle	2021 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	November 18, 2024
Date Filed	November 18, 2024
Mileage	30,469 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

The contact owns a 2021 Ford Explorer. The contact's wife stated that while driving at an undisclosed speed, the vehicle lost motive power with a system shut-down message displayed. The contact also stated that the vehicle inadvertently shifted into park. The vehicle was able to restart after 30 minutes. The vehicle was taken to the dealer where it was diagnosed and determined that the tires had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,469.

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