NHTSA Complaint #11625887 — 2018 HONDA PILOT

The contact owns a 2018 Honda Pilot. The contact stated while driving 15 MPH, there was an abnormal sound coming from the engine. The vehicle was taken to a dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when the part would be available. The failure mileage was 40,000.