NHTSA Complaint #11625467 — 2017 ACURA MDX

The contact owns a 2017 Acura MDX. The contact stated that after a routine transmission flush, while driving approximately 40 MPH, the transmission was hesitating before shifting. The contact stated that vehicle was jerking into gear and made an abnormal banging sound. There was no warning light illuminated. The contact stated that the failure had reoccurred. The contact stated that while driving approximately 60 MPH, and the transmission started to jerk while shifting into gear, while shifting lanes. The contact pulled off the highway and observed that numerous warning lights were illuminated. The check transmission message was displayed. The contact was able to shift to park(P) and turned the vehicle off several times. The contact stated that the vehicle was able to be shifted to drive(D); however, when the accelerator pedal was depressed, the engine revved, and the vehicle failed to respond. The contact stated that numerous warning lights were illuminated. The contact had the vehicle towed to the same dealer where the service was performed. The dealer diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 135,000.