NHTSA Complaint #11625088 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to jerk, and she heard an abnormal sound emanating from the engine compartment, after which the vehicle failed to accelerate above 5 MPH. Later, the contact received a notification from the ford app reading "Powertrain malfunction reduced power." No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 158,000.