NHTSA Complaint #11625011 — 2023 CHEVROLET SILVERADO 2500 POWER TRAIN

Complaint Details

ODI Number	11625011
Vehicle	2023 CHEVROLET SILVERADO 2500
Component	POWER TRAIN
Date of Incident	October 9, 2024
Date Filed	November 13, 2024
Mileage	29,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact restarted the vehicle, but the light failed to turn off. While driving 45 MPH hauling a trailer, the vehicle failed to operate as needed and the transmission was making an abnormal clunking sound. The vehicle then went into SAFE Mode and failed to exceed 35 MPH. The contact stated that the failure was related to NHTSA Campaign Number: 24V797000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed and determined that the valve body needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a claim for the contact. The failure mileage was approximately 29,000.

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