NHTSA Complaint #11624917 — 2019 FORD F-350

The contact owns a 2019 Ford F-350. The contact stated that the vehicle started to lose motive power while driving 70 MPH. The "Power Reduced Mode" message was displayed, and the contact activated the hazard lights and pulled over to the shoulder of the highway. The contact restarted the vehicle however, the failure persisted while driving back to the residence. After arriving to the residence, the contact used a code reader and retrieved a code for a fuel system leak. The contact had the vehicle towed to a dealer where a diagnostic test was performed. The contact received a call from the dealer and was informed that there were metal shards from the fuel pump found in the fuel tank. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 164,000.