NHTSA Complaint #11624898 — 2019 HONDA PILOT

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11624898
Vehicle 2019 HONDA PILOT
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

My car has the following recall #23V-858. I am aware that Honda has issues with sourcing the replacement part. I called when receiving the first notification in Feb 2024 and was told this. I checked again when receiving the 2nd notification in May 2024 and was told the same, difficulty sourcing the required part. I recently have started to notice issues with the car which point to this problem, hesitation and uneven fuel supply. I contacted the local Honda Dealer, Ron Bouchards Honda Store, Lancaster, MA and after escalating the issue with customer service they scheduled an appointment to address the issue. When scheduling they informed me that they would charge $180 service fee. The reason I escalated this issue was that it is not a service issue but a recall issue. Can NHTSA help in addressing this issue? It makes no sense that a recall must be paid for by a consumer when the problem exists for the owner. Thank you for you assistance. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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