NHTSA Complaint #11624778 — 2019 HONDA CR-V

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11624778
Vehicle	2019 HONDA CR-V
Component	FUEL/PROPULSION SYSTEM
Date of Incident	April 1, 2024
Date Filed	November 12, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

My car has been having fuel issues for the past few years. I found out some time ago that Honda recalled the fuel pump on my vehicle. Since I started having issues (well over 1 year ago) I have reached out to Honda numerous times only to be told that unless my vehicle stops driving they wont take in any other vehicle on this recall. That was fine when my vehicle was still driving. Around April 2024 my CRV stopped driving due to Fuel pump issues. I had to tow to my house. I have attempted to use the Honda location closest to my house, (Rapids Honda) Coon Rapids, MN. I have been told that they have no parts. have attempted to get me to pay for this service but when I attempt to get them to take my vehicle for the recall they will only take it if i pay. I have attempted to work with them under recall and they stated they don't have the parts. I have been hung up on and advised they would call back to only not call back. I have been waiting months with my CRV dead in my driveway with fuel pump issue.

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