NHTSA Complaint #11624602 — 2021 TESLA MODEL Y

Yesterday on [XXX], my husband was driving our 2021 Tesla Y on a residential road (my son was on board at the time.) Suddenly they heard a loud noise, and the car rattled and went a loud noise. The next thing the driver felt like the car wasn't able to move and he stopped. One side of the car was dropped to the ground. When he got out, he saw the front of the car's bottom was scrapping on the ground. He realized it was a critical error. The suspension on the right side fell to the ground, and two brand new bolts fell on the ground a little behind the car. Right front tire was twisted and pointed to the opposite direction of the other wheel. Neither of the wheels were parallel. The front tire was scratched with some deep marks because it's been scrapping and dragging on the ground. The twisted tire damaged the side of the front right fender because it was out of place. The scariest thing was that the accident happened out of nowhere and it fell apart while the vehicle is moving. Very dangerous. Our Tesla has 53,000 miles on it. And got new tires and rotations about 2 years ago. It was done by Tesla Service. We never had anyone else touch the car but the dealership. We never had any collision. We had the car towed to the Service Center yesterday (Sunday and they were closed.) I contacted Service Center this morning and asked whether this error is related to the similar recall on Tesla Model 3. Suspension fell apart. The staff membered claimed that it had nothing to do with it. He also claimed that he's very knowledgeable about recalls, "If there is a specific recall relating this problem, I'll be the first one to know." I guess he might be right, but what if our car is the first one which experienced this deadliest problem. Here is the evidence of the current recalls relating to: [XXX] I'm very shocked to find out that this had happened, and there was no previous safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)