NHTSA Complaint #11624555 — 2018 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11624555
Vehicle	2018 FORD EXPLORER
Component	ENGINE
Date of Incident	November 5, 2024
Date Filed	November 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

Took the vehicle to a Ford Dealership to fix the roof railings (recalled). While doing their inspection they said the vehicle was out of coolant and that the water pump needed to be replaced and it would cost $4400.82. There were no warning lights or anything indicating that anything was wrong with the vehicle. This is a safety issue because the vehicle could overheat and shut down in the middle of the interstate without any warnings. This is a problem with the Explorer and should be remedied. Ford said there is a possibility that the coolant leaked into the engine and if so, a new engine would be required.

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