NHTSA Complaint #11624309 — 2023 HONDA CIVIC

I have been having problems with my steering wheel. I took my car in September 14th for steering problem. The associate said it’s the alignment without checking the car I asked to first assess my car before assuming the issue. He called me saying it would be $180, I said I would go elsewhere and he asked if I was going somewhere else and how much were they charging I said $80 and he said he would do it for that price. I get it done and I’m still experiencing the same issue. I was told to wait a little to see if the issue would go away and a month passes and I still am experiencing the same issue. My car is pulling, sticking and hard to turn the wheel when driving. I take it back in October and he mentions it’s a recall. I said well I am experiencing the same issue as I would when I first brought it in and he said well you needed an alignment. I have had this vehicle for only ONE year and was told I did not need an alignment done. I have not been able to drive my car for over a month. I was driving on the freeway and my wheel locked and I almost got into a car accident. This is a safety hazard that has caused me to be without a car. I have been going back and forth with Honda of America and the finance team because I have been paying for a car for 2 months that has not been drivable.