NHTSA Complaint #11705429 — 2023 HONDA CIVIC

The contact owns a 2023 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel was stiff and unexpectedly swerved from left to right. The contact previously received notification of NHTSA Campaign Number: 23V704000 (Steering). The vehicle was taken to the dealer, where it was diagnosed that the worm gear spring had failed and needed to be replaced. The vehicle was repaired, and grease was added to the worm gear replacement. The dealer informed the contact that the power steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 57,000.