NHTSA Complaint #11624258 — 2018 TOYOTA RAV4

The contact's daughter owns a 2018 Toyota Rav4. The contact stated while driving approximately 50 MPH, the vehicle started losing motive power. The contact stated that the check engine warning light illuminated, and the vehicle was vibrating abnormally. The contact heard an abnormal grinding sound underneath the floorboard. The contact pulled over and it was difficult shifting to park(P). The contact turned off and restarted the vehicle; however, the vehicle was not functioning normally. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact had taken the vehicle to the same mechanic prior to the failure for two other transmission failures. The contact stated that the failure had occurred three times within 18 months. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.