NHTSA Complaint #11624234 — 2017 FORD FUSION

Component: Coolant leaking into motor. It is available for inspection upon request. This is the second motor ford has put in my vehicle with same issue. Both times the vehicle broke down in transit causing us to be a hazard to surrounding traffic and leaving us on the side of the road. Problem has happened in to motors in same vehicle. Both motor malfunctions verified by service centers. First motor was replaced at no cost to us by Ford Motor Company (FMC). They indicated they knew there was an issue with the motor and replaced it; however it took us 4 calls to FMC to get this acknowledgement and assistance. The first three times we called we were told that there was no known issue and it was our problem. Now that the replacement motor is doing the same thing, approximately 2 years/ 50,000 miles later we are in the same situation. Current calls to FMC indicate it is our problem even though the replacement motor is under warranty.  Problem has been inspected by Ford dealership service center in addition to a private certified service center, AAA Auto Group. Check engine light appeared both times at the time of breakdown, not any period of time before. All of our documentation is sitting with the vehicle at a Ford dealership at the moment. If this is an issue we can continue wiht NHTSA we will get the service records uploaded ASAP.