NHTSA Complaint #11624077 — 2021 CHEVROLET SILVERADO 1500 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11624077
Vehicle	2021 CHEVROLET SILVERADO 1500
Component	ELECTRICAL SYSTEM
Date of Incident	October 24, 2024
Date Filed	November 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Vehicle attempted to do an 'over the air' update to the infotainment system. This prompted an error message, stating the update failed and return to the dealership. Took vehicle to GM dealer, diagnostics were run, and dealer stated that an update was not available, and the module for the infotainment system was bad. Quoted me $1600 for replacement and install. Have read multiple reports with owners' having the same issue. Infotainment system attempts to do an update, and it fails. The owners are left paying out of pocket for something that was not their fault. This needs to be a recall. Not only are you paying a hefty amount for a repair that is not your fault, but the entire Infotainment system doesn't not work (stereo, cooling/heating info, back up camera etc)

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