NHTSA Complaint #11624050 — 2023 GRAND DESIGN SOLITUDE

We are a fulltime RVer living in this unit for 11 months. We had missing lag bolts that attaches the upper deck to the frame and what bolts were installed were too small. They were 3/8" x 3" in a 1/2" hole that was supposed to be 1/2" x 3.5". We called Grand Design in Indiana and opened a case. They told us to take our unit to the dealership where we bought it and have the frame inspected for flex and the proper lag bolts installed. Grand Design told us if there was any cracks in the steel then it will need further repair in Indiana. When we arrived and during this process; they found other issues. crack in bedroom wall, wrinkled wallpaper, crack in the sill plate and half the screws missing. Did some work on the end cap on the roof. They told us the flex was 1/4" on both sides and that was ok. They called in a welder for the sill plate. Replaced all the lag bolts. After receiving it back none of the doors closed correctly as if the whole unit was now twisted. We decided to trade it in as we don't trust it now. When we took it back for the switch we noticed the end cap had separated and see daylight at the floor. We told the manager because they already put it on the market to sell. This unit is compromised and should not be sold. We saw that our grand design solitude was transferred to another facility that we happen to stop for warranty on our new 5th wheel and saw it. We talked to the manager again and said you can't sell this; it's compromised and they said they already did and were prepping it for the new owners. When we found out that our Grand Design had issues it cost us a lot to get out of it and into another unit so we weren't without a home. This unit is not safe to be on the road. When we hitched up the new 5th wheel of same size we were shocked in the difference. The grand design did not tow smoothly; there is still something wrong with it and afraid someone else owns it now so a dealer can make a buck.