NHTSA Complaint #11674963 — 2023 GRAND DESIGN SOLITUDE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11674963
Vehicle 2023 GRAND DESIGN SOLITUDE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Frame Flex & Water Intrusion - We first noticed movement back in August 2024. It seemed like the tongue was going to come through our back truck window where I sit to work with our 3 cats. The inside of the Solitude is a mess too with lights coming down from ceiling, doors are all scratch from rubbing while be transported, trim coming off, wall paper being torn apart, had lag bolts coming up through the floor, leakage in master bedroom, floor warping and more. We took it in to have it fixed in November 2024 to only get her back in late march of 2025. They had to weld and reinforce frame but would not admit to frame flex or provide me with an updated weight placard so it's like they don't want evidence on it. They had to replace the whole floor which meant they had to take off slides to get everything out and now she is back up there with severe water intrusions from slides and other things again. Moisture reader is reading in places between 30 to 48% but Grand Design is denying any water intrusion even thought they took slides out. They only respond after an email is sent. This is unacceptable and hope that one day we can get these RV manufacturers to follow same rules as a vehicle. Why are they all in IN - they have the most laxed laws governing recreational vehicles. Our lives are in danger while driving these RV's on US highways which means we are putting others in danger too. Why aren't they held to a higher standard...where is the safety in all of this. I have pictures all everything if needed for documentation. Thank you for your time.

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