NHTSA Complaint #11624006 — 2015 KIA OPTIMA VISIBILITY/WIPER

Complaint Details

ODI Number	11624006
Vehicle	2015 KIA OPTIMA
Component	VISIBILITY/WIPER
Date of Incident	November 3, 2024
Date Filed	November 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

My 2015 Kia Optima has always had issues with the passenger side window getting stuck. Apparently there was a technical service bulletin, and recalls for the 2016 model but not 2015. My son was driving the vehicle the window got stuck and then shattered into 3 pieces. This is a HUGE safety issue and KIA does not want to take any accountability for this. A recall needs to be issued immediately to protect people from shattering glass!!!!! I did open up a case with KIA and so far NOTHING case#[XXX]. Meanwhile my car has been sitting at Beck and Masten Kia in Tomball waiting to be repaired. Why must we pay for this when I complained for months it was a problem and my warranty just expired!!!!!!!!!!!!!!!! This is NOT safe. Please issue recall and investigate immediately! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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