NHTSA Complaint #11623994 — 2014 FORD FUSION

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11623994
Vehicle	2014 FORD FUSION
Component	WHEELS
Date of Incident	November 7, 2024
Date Filed	November 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

We are the owners of a 2014 Ford Fusion model vehicle. We took this vehicle to a local Ford service dealer to have the tires rotated. Dealer service manager told us they could not do the tire rotate because the chrome plating on the wheel lug nuts had swollen and their wrench would not fit the lug nuts. The offered non OEM replacement lugs nuts for our cost of $134.95 plus tax. I believe this is a safety issue as we could be stranded along any roadway should we have a flat tire needing us to use our spare, and unable to remove the flat tire. Our vehicle has a total of about 60,813 miles shown on the odometer. Apparently this swollen lug nut issue is a known problem with this vehicle? Can you help us resolve this?

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