NHTSA Complaint #11623947 — 2014 HONDA PILOT

On [XXX], the Pilot auto-braked without cause while driving on the highway in Maryland. All dash lights were illuminated so [XXX] pulled over. The car seemed to be functioning including the brake system (which was one of the lights illuminated during this occurrence) so the lights on the dash were assumed to be a computer glitch as was the auto-brake that caused the lights to illuminate in the first place. At this time, the center dash did not indicate low oil. [XXX] attempted to make an appointment with DARCARS while she was in town but being a holiday weekend, no appointments were available. [XXX] scheduled the next available appointment at CMA Valley (July 5, 2023). While parking the car on [XXX] the center dash indicated low oil, however, this was perceived as a glitch due to the fact that it only occurred while parking and not when the car was started or while driving. The same occurrence was experienced [XXX] but no days in between. Therefore, it is still seen as a computer glitch. These two instances are what led to the events on [XXX]. When she was halfway home with her two children and the car began to become unresponsive, she pulled off of the highway and added oil herself in an attempt to get her children home and have the car inspected (appointment scheduled for July 5, 2023). She was unable to get the oil cap off herself in order to add the oil and had to ask for assistance. The gentleman who provided said assistance dropped the oil cap. Mrs. Palumbo properly added the oil with a funnel and no oil was spilled. A new oil cap was purchased and properly replaced by an AutoZone employee before continuing on to Virginia and documentation of receipts and time-stamped texting conversations regarding the cap being replaced can be provided. Upon the appointment on July 5, 2023 it was determined that the engine needed to be replaced due to not having enough oil which was unknown due to the glitch INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)