NHTSA Complaint #11623914 — 2019 RAM 1500

Air suspension failure on front drivers side 2019 Ram Rebel. When it was below freezing outside, a warning message flashed across the screen saying service air suspension immediately. Went home and got up later to drive again and the warning message was gone, never to be seen again. Fast forward and it was extremely hot out. Noticed the truck was leaning to one side. Jumped in, started it, and the height recentered. Got out and could hear an active air leak. Drove for a while and would always raise and lower as normal. Issue seemed to go away. Finally, it came back. When trying to change the heights, a message flashed that said “Air suspension system overheating. Ride height safe to maintain.” Sent to dealership. Took 2 days to find issue. Mopar gave oddly specific instructions to determine if that was the issue. Air suspension replacement cost $2500 and not covered under any warranty. Took almost 2 months to get the part. National shortage of the part. Was told driving to vehicle was a safety concern because if the motor in the suspension failed, it could cause the vehicle to rapidly fall, causing loss of control and airbag deployment. Ram refused to call back when trying to get answers about what was going on. Dealer contacted other dealerships and parts places across the country to no avail. When the part came unexpectedly and I picked up the vehicle, I was informed that another 2019 Ram Rebel was there for rear air suspension failure with the same issue of inability to locate a part.