NHTSA Complaint #11623911 — 2024 KIA EV9

On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification “ A suspected condition with your BuddyNine’s Battery Management System has been detected. Charging has been limited. A full system check is recommended. Please schedule an appointment at your Kia dealership as soon as possible.” On Oct 12th I received a critical warning in the Kia app: “ Your EV Battery has a critical issue. Contact Roadside Assistance (844-886-9411) as soon as possible.” I took the car into a Kia dealership on Monday Oct 14th and they have had it for 23 straight days. I have received conflicting information about the underlying cause and have not received an estimate for when it will be repaired.