NHTSA Complaint #11623596 — 2020 TOYOTA COROLLA

Vehicle was brought to Toyota because of "Engine Maintenance Required" message. We initially thought it was "Maintenance Required" so husband said we may need to change the oil, but it was only a few thousand miles since last oil change. I tried to remove the message but the Toyota Manual did not have any instructions on the "Engine Maintenance Required" message removal. When he left Toyota after changing oil, same message was on dashboard. Husband went back to Toyota and asked them to remove the "Engine Maintenance Required" and was told that there is a coolant bypass valve that must be changed in order for the message to go away. The cost should be around $1,000 and then proceeded to tell him he needed to buy new tires as well. All would total about $2,800. Vehicle has 58K miles and we are afraid to drive the vehicle now until we know what is actually wrong with it. It's suspicious to read all the complaints describing the same situation we have with Toyota. By the way, after we were told about the needed repair, I started getting emails from Toyota about purchasing a Toyota warranty, advertisements in the mail from car warranty companies and phone calls from Toyota salespeople to come and buy/lease a new Corolla and I would get a "great deal"! Is this some scam to generate business? Are Toyota owners being subjected to a "bait and switch" scam? I would like an investigation initiated by your agency. My vehicle is available upon request and our safety is at risk because we truly don't know what is wrong with it and afraid to drive it any longer. If your agency wants to read complaints from other owners, I direct you to read the complaints on [XXX] or Google "Toyota Engine Maintenance Repair" message. It's very much an eye-opener about fraud being perpetrated by Toyota. I can provide any documentation needed when I am personally contacted and requested to furnish them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)