NHTSA Complaint #11623381 — 2019 BMW X5

The contact's husband owns a 2019 BMW X5. The contact stated while her husband was at a complete stop at the red traffic light, the vehicle stalled. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the starter had failed and needed to be replaced. The vehicle was repaired at the contact's expense. The contact later received notification of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), which the contact related to the failure. The vehicle was taken to the dealer, where the recall repair was completed. Additionally, the dealer was contacted for reimbursement regarding the expenses sustained due to a failure related to the safety recall, but did not provide assistance. The manufacturer was not notified of the failure. The failure mileage was 84,433.