NHTSA Complaint #11623245 — 2010 MINI COOPER

COPY OF COMPLAINT sent to MINI USA today 9/2/24. (Removed my personal data -name, address, email, phone number): I have been waiting since JULY 2023 for notice of a fix for this DANGEROUS ISSUE of failed FOOTWELL MODULES that can CATCH ON FIRE! How is this either legal or humane? When I call, and I call regularly, to ask about any progress made in CORRECTING THE POTENTIALLY FATAL to the driver, problem, I'm asked to BE PATIENT...that a fix is being studied but none has become available. And, oh yes, always the "FOOTWELL FIRES are very very rare"...so I suppose if I have one and I DIE my heirs should take comfort in knowing that it was very very rare? Here's the bottom line. I spoke with a service manager at MINI OF LOVELAND and I will not divulge his name because he doesn't deserve to be reprimanded or hassled. I asked him if they were replacing ANY FOOTWELL MODULES BECAUSE OF THE RECALL. I was given the same BS about "working on creating a part that will fix it". Yeah, right. But here's the jewel in this conversation: When I asked what they'd do if my Footwell module failed for MECHANICAL REASONS he told me and I BELIEVE it's a fix that should be offered to all affected owners: "He told me that when FWMODULES in my make/model/year mini, fail (not catch fire but fail as they normally do - i.e. windows won't go up or down, OR turn signals and or/headlights won't work, etc. the fix for that also address the recall issue: REPLACE THE FOOTWELL WITH THE SAME PART with these modifications to address the corrosion/fire recall: They remove the old broken module. They clean out the entire footwell removing any signs of corrosion from the leaked in water. THEY PACK the module with material that will prevent moisture from seeping in. AND then they close it back up! AT NO CHARGE TO THE OWNER> I WANT THIS FIX! I deserve this fix as do other mini owners who are affected by this recall to prevent death or severe burns or both from failed footwell modules. THANKS