NHTSA Complaint #11709416 — 2010 MINI COOPER

The vehicle is experiencing repeated failure of the Footwell module (FRM), a known defect acknowledged by MINI/BMW. During the two years I have owned the vehicle, the FRM has required four separate reflashes due to recurring malfunctions. The failure causes loss of proper power window operation, including the passenger window reversing or rolling down unexpectedly, and loss or malfunction of other body electrical functions controlled by the FRM. Headlamps will not turn off, resulting in a dead battery and electrical/intermittent dash light surges. The FRM failed again after a software reflash, which is a documented trigger for FRM internal memory corruption. MINI/BMW issued and Extended Limited Warranty for FRM failure, acknowledging this defect; however, I received the official notice after the warranty period had already expired, leaving no opportunity to repair the defect while covered. This failure affects safe operation of the vehicle, including the inability to properly secure windows and maintain normal electrical functionality. The issue is not due to wear or misuse, but an internal electronic defect recognized by the manufacturer. The repeated nature of the failure and reliance on reflashing demonstrate the defect was never fully resolved. I am reporting this issue to document the repeated failures, late manufacturer notification, and ongoing safety-related electrical system issues. I purchased the vehicle with 86,000 miles. It now has 100,000, well below the criteria for the LW. In the 14,000 miles and two years I have owned and driven it, it has required four FRM reflashings. Had I known about the Extended Limited Warranty, I would have had BMW repair it under said warranty. That wasn't possible because I received notice of the known failure after the ELW expired.